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Terms and conditions of use

Terms & Privacy Policy

1. Is shopping on Action Panda safe?

We take online security very seriously. We have implemented strict measures to ensure your personal data is handled with confidentiality, security, and accuracy. Please refer to the following information for more about our security mechanisms and privacy policy.

We do not share your personal data.
Action Panda will never ask you to disclose your password, credit card, or banking information via email or phone. If you receive any suspicious messages, please ignore them and report to our customer service team.

2. Are credit card payments secure?

We do not store any sensitive payment data. When you enter your credit card information, it is securely processed by our payment gateway. We only receive a secure token code for order processing and refunds.

We also perform regular independent security audits to ensure compliance with PCI DSS (Payment Card Industry Data Security Standards).

For your safety, we may contact you to verify your order before dispatch.

3. Privacy Policy

We are committed to protecting your data in accordance with the Personal Data (Privacy) Ordinance and GDPR (General Data Protection Regulation).

What data do we collect?

  • Full Name
  • Address
  • Phone Number
  • Email Address
  • IP Address
  • Payment info (in tokenized format only)

We never collect sensitive personal data without your consent.

Your GDPR rights include:

  • The right to be informed
  • The right of access
  • The right to rectification
  • The right to erasure
  • The right to restrict processing
  • The right to data portability
  • The right to object
  • The right to withdraw consent at any time

4. How do we use your data?

  • To process orders and respond to inquiries
  • To send transactional updates and order notifications
  • To improve our website’s performance and user experience
  • To deliver personalized marketing content (with your consent)
  • To serve ads via social platforms like Google or Facebook
  • To work with third-party analytics or marketing services (under data protection agreements)

You may unsubscribe from marketing emails at any time through your account settings or the “unsubscribe” link.

5. Data Security

We use SSL encryption, internal access controls, and identity verification protocols to keep your data safe. Only authorized personnel may access your data.

6. Cookies Policy

We use cookies to enhance functionality, including cart memory, personalized recommendations, and advertising. You may disable cookies, but some site features may not work properly.

7. Analytics & Tracking

We use tools such as Google Analytics to analyze website performance. All tracking data is anonymous and does not include personally identifiable information.

Our third-party partners are contractually bound to handle data securely and only for agreed purposes.

8. Social Media Plugins

Our website may include Facebook, Instagram, or other social plugins, which may collect usage data for targeted advertising. These are governed by their respective platform policies.

9. International Data Processing

Action Panda is based in Hong Kong. If you access our website from overseas, please note privacy regulations may vary in different countries. We are committed to protecting all users’ privacy.

10. Contact Us

If you have any concerns about how we handle your data, please feel free to contact us:

Email: [email protected]

11. Copyright & Disclaimer

All website content, including text and images, is the property of Action Panda. You may use the content for personal reference only. Reproduction, redistribution, or commercial use is strictly prohibited without permission.