Our policy lasts 7 days. If 7 days have gone by after you have received the items .
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Contact us prior to shipping the defective items.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Sale items (if applicable)
Most items may be refunded, unfortunately mega sale items(over 40% off) cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: FLAT P BLK2 4/F, KWUN TONG INDUSTRIAL CENTRE, Kwun Tong Kowloon, Hong Kong SAR, China.
To return your product, you should mail your product to: FLAT P BLK2 4/F, KWUN TONG INDUSTRIAL CENTRE, Kwun Tong , Kowloon, Hong Kong SAR, China.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over HK$100, you should consider using shipping service with tracking or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.