Delivery Information

How to calculate the delivery charges?

Please see the following designations’ delivery charges and special rate.

How will I know when my order has been shipped?

After placing your order, a confirmation email will be sent to you with your unique order number. Please ensure that our email [email protected] is added to your safe sender list or address book to avoid missing important updates.

You can also check your order status and postal reference number in your account. We will notify you by email once the order is shipped, including the tracking number and shipping date. Orders are typically shipped within 3 working days.

How long will it take to get my order?

All orders are dispatched from our Hong Kong distribution centre within 3 working days. For local deliveries (Hong Kong), the expected delivery time is within 3 days. For overseas orders, delivery can take up to 15 days, depending on the local postal service.

If you are not available at home to receive the package, we recommend shipping to your workplace or another address where someone can receive it.

How to track my order status?

We partner with reliable couriers for efficient tracking:

• SF Express – for Hong Kong, Macau, and Taiwan
• Hong Kong Post (EMS) – for international orders

Tracking information will be sent to you via email with a link to track your parcel.

What if my order hasn’t arrived after 14 working days?

If your parcel hasn’t arrived within the expected delivery timeframe, please contact your local postal service using the tracking number provided. If you still can’t locate your order, please contact us and we will assist you promptly. Don’t forget to include your order number in your message.